Refund Policy

Coffee and Tea Refund Policy

Eligibility for Refunds:  

Refunds can be requested within 30 days of purchase. Coffee beans must be in their original packaging and unopened. We cannot accept returns of opened or used products due to health and safety regulations. Proof of purchase is required for all refund requests.

Process for Refunds: 

To initiate a refund, contact our customer service team with your order details and reason for the return. Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the product. Upon receiving the returned item, our team will inspect it to ensure it meets our refund eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exceptions: 

If you receive a damaged or incorrect item, please contact us immediately for a replacement or refund. Only regular priced items may be refunded. Sale items cannot be refunded.

Additional Information:  

We reserve the right to refuse a refund if the returned product does not meet our policy requirements. This policy is subject to change without notice.